Online Claim Form

We maintain a 0% claim rate across 12+ years and thousands of moves, and we intend to keep it that way. If something did go wrong with your move, we want to make it right. Use the form below to file your claim, and we'll investigate promptly.

Open the online claim form

Before You File

Gathering a few things first will speed up your claim significantly:

• Photos of the damage: clear, well lit photos from multiple angles, including any damaged packaging
• Inventory or item numbers: reference the numbers from your move paperwork so we can match the item to your shipment
• Description of the damage: what the item is, what happened, and when you noticed it
• Your move details: move date, pickup and delivery addresses, and your confirmation or order number
• Note it at delivery: if you haven't already, any visible damage should have been noted on the delivery paperwork before the crew left

What Happens After Filing

1. Acknowledgment. We confirm receipt of your claim and assign it to a coordinator for review.
2. Investigation. We pull your move records, inventory, and crew notes, and review your photos and documentation. We may contact you for additional details.
3. Resolution. Claims are resolved in line with federal (FMCSA) and Tennessee regulations, and the valuation coverage selected for your move. We'll communicate the outcome to you in writing.

Most claims are resolved within 30 days. If you have questions about your claim's status, call us during business hours, Monday to Sunday, 8:30 AM to 5:00 PM:

• Nashville: +1-615-626-8317
• Knoxville: +1-865-761-1616

What If I Don't Have Everything Yet?

File anyway. You can submit the claim with what you have and send photos or documents later, a coordinator will tell you exactly what's missing. The most important thing is getting the claim on record quickly.

Frequently Asked Questions

How long do I have to file a claim?

File as soon as possible. Federal regulations require claims to be filed within 9 months of delivery, but prompt filing, ideally within days, leads to the fastest resolution.

What valuation coverage applies?

Your coverage depends on what you selected at booking: basic valuation at $0.60 per pound per article is included free, or full value protection if you purchased it. See our terms of service for full details.

What if I packed the boxes myself?

Customer packed (PBO) boxes are covered for loss, but concealed damage isn't covered unless there's clear external damage noted at delivery. When in doubt, document everything at delivery.

Can I file by phone instead?

Yes. Call either office during business hours and a coordinator will take your claim details and tell you exactly what documentation to send.