Terms of Service

Effective date: October 4, 2026

These Terms of Service ("Terms") govern your use of the Good Time Moving & Storage website and the moving and storage services we provide. By requesting a quote, booking a move, or using this site, you agree to these Terms. Please read them carefully.

Quotes and Estimates

• Quotes provided through our website, phone, or in person walkthrough are based on the move details you supply. A written quote is a firm price for the move as described.
• If your move changes: additional items, rooms, stops, services, or dates, we will issue an updated written quote before moving day.
• Ballpark figures from our moving cost calculator are estimates only and are not binding.

Booking Your Move

• A move is confirmed once you accept your written quote and provide the required deposit or reservation details. We will confirm your date, arrival window, and crew in writing.
• Arrival windows are estimates. We make every effort to arrive on time; traffic, weather, and prior job delays can shift schedules, and we will communicate any changes promptly.
• You (or an authorized adult) must be present at both pickup and delivery to direct placement and sign off on completion.

Pricing and Payment

• Your written quote lists all included services and charges. There are no hidden fees.
• Additional services requested on moving day are priced before work begins, and you approve them in writing.
• Payment terms are stated on your quote and service agreement. Final balances are due upon delivery unless other arrangements were made in writing.

Your Responsibilities

• Items must be packed and ready unless you purchased packing services. Hazardous materials (propane, gasoline, chemicals, fireworks) cannot be transported.
• Secure personal valuables: cash, jewelry, medications, important documents, keep these with you, not on the truck.
• Provide accurate access information: stairs, elevators, parking, and any property restrictions.

Liability and Valuation Coverage

Good Time Moving & Storage is licensed and insured. Your shipment is covered as follows:

• Basic valuation: included at no extra charge, covering $0.60 per pound per article, per federal and state requirements.
• Full value protection: available for purchase before your move for broader coverage of lost or damaged items. Ask your coordinator for details and pricing.
• Coverage applies to items we pack or handle per industry standards. Items packed by the customer (PBO boxes) are covered for loss only, not for concealed damage, unless clear external damage is noted at delivery.

Claims

• We maintain a 0% claim rate across our history: but if anything does go wrong, we want to make it right.
• Inspect your belongings at delivery and note any damage on the delivery paperwork before the crew leaves.
• File claims promptly through our online claim form. Include photos, inventory or item numbers, and a description of the damage.
• Claims are investigated and resolved in line with federal (FMCSA) and Tennessee regulations.

Cancellations and Rescheduling

• Life happens: you may reschedule your move date subject to availability at no penalty when you give us reasonable notice.
• Cancellations must be made by phone during business hours (Monday to Sunday, 8:30 AM to 5:00 PM) so we can confirm immediately.
• Deposits are refundable per the terms on your service agreement; non refundable portions, if any, are clearly disclosed in writing before booking.

Website Use

• Content on this site is for general information and is the property of Good Time Moving & Storage. You may not reproduce it for commercial purposes without permission.
• We aim to keep information accurate but make no warranty that site content is error free.

Limitation of Liability

To the maximum extent permitted by law, our liability for any single move is limited to the valuation coverage selected for that move. We are not liable for delays caused by events beyond our reasonable control, including weather, road closures, or building restrictions.

Changes to These Terms

We may update these Terms periodically. The effective date above reflects the latest version. Your continued use of our site or services after changes constitutes acceptance.

Contact Us

Questions about these Terms?

• Nashville: +1-615-626-8317
• Knoxville: +1-865-761-1616
• Contact us online

Also see our privacy policy.